What is L2/L3 Card Data?

Level 2 and Level 3 card data is simply extra information that gets passed along with a credit card transaction. This includes things like:

• Customer reference numbers
• Tax information
• Item details on the invoice

When you submit these details, many card brands offer lower processing rates — meaning you pay less in fees on those transactions. That’s why it’s a smart move to include L2/L3 data whenever you can.

How to add L2/L3 information in Payments Manager+

You’ll enter L2/L3 details in two spots:

• On your customer’s profile
• On each invoice item

1️⃣ Add tax info to your customer’s profile

Step 1: Open the customer record

From your Dashboard, go to Customers. You can either:

• Click Add Customer to create a new one, or
• Select the eye icon (👁) to open an existing customer record

Step 2: Enter the customer’s tax and reference info

Scroll down to find the fields for:

• Customer Reference ID
• Customer VAT Registration Number (if it applies)

Fill in the information you have, then click the blue Save button in the bottom right corner.

👉 Tip: You don’t need this for every customer, but the more you can fill in, the better chance you have of qualifying for lower rates when L2/L3 applies.

2️⃣ Add L2/L3 details to invoice items

Step 1: Start your invoice

From your Dashboard, click Invoice and choose to create an invoice, estimate, or recurring invoice.

Step 2: Add item-level L2/L3 details

As you add items, services, or bundles to your invoice, look for the small tricolon button (⁝) next to each one. Click it to open the L2/L3 details window.

You’ll see two tabs:

• L2 for Level 2 fields
• L3 for more detailed Level 3 fields

Fill out any fields that apply, then click Save item detail to apply the changes.