The Authorized Tablets screen displays a list of all tablets that are currently (and formerly) within the location’s system. It includes five columns, each listing important operational information about the devices.
To access the Authorized Tablets screen, log into the Admin Console, select an appropriate account and location. In the Admin Console’s Main Menu, click Location Setup, then click Authorized Tablets.
Set Dedicated Socket Server: Click this button if you need to select a tablet to run as the location’s dedicated socket server. If you click this button, the program opens a panel that includes the Dedicated Socket Server Tablet list and the Dedicated Socket Server IP Address box.
In the Dedicated Socket Server Tablet list, select an appropriate tablet to run as the location’s dedicated socket server.
In the Dedicated Socket Server IP Address box, enter a valid IP address for the dedicated socket server.
A dedicated socket server must have a static IP address that never changes. We recommend you either assign an IP address manually that does not conflict with your router’s DHCP range, or reserve an IP address for the dedicated socket server by configuring your DHCP server. (Consult your hardware manufacturer for instructions.)
Device Name: The name of the device, as configured in the Settings app on the tablet. We recommend that you choose names for the devices that are relevant to the device’s operation. For instance, you might name the first cashier terminal as “Cash 1”.
Device ID: An automatic ID number given to the tablet by the POS app when it is downloaded. This information is usually not relevant to the reseller or merchant, but you may sometimes need to use the ID as a troubleshooting tool.
Prefix: The ticket prefix, as set on the device in the app (Tablets button).
IP Address: The IP address that device is currently using on the network.
SSID: The name of the network that the device is currently using. If the location reports a printing problem with a specific device, we recommend you check here to ensure that the device is on the proper network.
Server Priority: This field tells you what the server priority level is set to on the device. The device with the highest number priority will be the server for device synchronization and print spooling for shared print jobs.
Ethernet: If “Ethernet” displays below the Server Priority line, the device is connected to the network by an Ethernet connection (as opposed to Wi-Fi).
Version: This column displays the version numbers of each device, its operating system, and its POS app, as well as the device’s time zone (TZ).
It is critical to ensure that each device runs the same version of the POS, as running mismatched versions can result in data loss.
Last Order: The date and time of the last order placed with that device.
Last Comm: The last time the device communicated with our cloud server.
Troubleshoot: If you click this button, the program opens a Troubleshooting panel with information that you might find useful for diagnostic purposes, such as the number of files on the device, items waiting to upload, tickets, cash drawers, kitchen slips, item stock, drivers, time punches, messages, waitlist, and table combines.
While viewing the Troubleshooting panel, you can retrieve screenshots from the device. If you click Request Screenshot, the selected tablet will take a screenshot of its own screen and then upload it to the Troubleshooting panel, where you can ten review it.
Receiving and displaying a screenshot in the Troubleshooting panel may take some time. If you click Refresh to periodically refresh the panel, it will eventually display the image name below the statistics, along with the names of any other screenshots or logs.
Delete: If you need to remove a device from the location’s system, click its Remove button. You can use this when you need to add another permanent device to the location within its licensed limit.