Welcome to Bill Pay from Heartland, a robust suite of bill payment solutions that provides you with an omnichannel payment acceptance program. This user guide describes the features and functionality of the following components of Bill Pay:
- MerchantView
- Virtual Terminal
Bill Pay Product Support
In addition to the 24/7/365 customer support offered to all Heartland clients, merchants and reps can get support specifically for Bill Pay by calling (866) 801-4757 from 8AM to 7PM Eastern, or by emailing productopsbillingsolutions@e-hps.com.
Bill Pay User Accounts
Employees who are provided Bill Pay User Accounts are assigned a role based on the tasks they need to complete. During the merchant boarding process, at least one Group Administrator was created for your account. Your Group Administrator(s) may add, edit, and deactivate Bill Pay User Accounts as needed without contacting the Bill Pay Client Service Team.
The following table outlines the available Bill Pay User Roles:
| Task | Cashier | Cashier Plus |
Advanced Cashier |
Reporting* | Reporting Advanced Cashier |
Merchant Admin |
Group Admin |
|---|---|---|---|---|---|---|---|
| Process Payments |
• | • | • | • | • | • | |
| View Transaction History |
• | • | • | • | • | • | • |
| Refund a Transaction |
• | • | • | • | • | ||
| End of Day Reporting |
• | • | • | • | • | • | • |
| Report Export Functionality |
• | • | • | • | |||
| Add, edit, delete User Accounts |
• | • | |||||
| Add Merchant Admins |
• |
*The Reporting Role is only applicable to MerchantView and not the desktop Cashier.