If you need to close your account, begin by closing any open batches. Next, contact customer service for assistance.
- If a settlement has been submitted within the last three days, you will be directed to Portfolio Management to complete a Case Creation form. If not, the representative will complete a Close Request form with you.
- If you have processed transactions during the current month, your account will not be closed until the following month.
- If you are still under contract, you might be subject to an early termination fee.
- If you accept Discover or American Express Direct, contact them directly to close related accounts.
No transaction processing is allowed once a request to close your account is submitted. Be prepared to accept an alternative form of payment.