What is MFA, and How Do I Set It Up?

Multi-Factor Authentication (MFA) is a security technology that requires multiple authentication methods from independent categories of credentials to verify a user's identity for login. Multi-Factor Authentication is an extra layer of protection against threats like phishing attacks and account takeovers. Heartland uses MFA as an additional measure to protect our client’s information.

How to set up MFA

Existing Users: If MFA hasn’t been set up previously, you will receive a prompt to set up MFA

New Users: New users will set it up as part of their enrollment.

• Log in at account.heartland.us; you will see a verify email address prompt.

• Check your email associated with your account to get the code.

1. Enter the verification code from the email and select ‘Get Started.’
2. Choose one of the authentication options (text or app) and follow the on-screen instructions.
3. Enter the Authentication code to verify.  

• Select “Don’t ask me again for 45 days on this browser” if you prefer not to re-authenticate each session.

How often will I have to authenticate my account with MFA?

You’ll need to enter a unique MFA authentication code when you:

• Sign in. You can re-authenticate via MFA every 45 days, not at every login.
• Sign in from a new device or new web browser.

What are the two authentication method options to choose from?

• A text message (SMS) to your mobile phone  OR
• An authenticator app installed on your device. Click the links below for information and help with the Authenticator apps:

• Authy (Desktop and Mobile)
• Google Authenticator (Mobile only)
• Microsoft Authenticator (Mobile only)

MFA Authentication Setup Options: Choose Text or App

Text Message

Receive a text message to your mobile device with a verification code.

Prefer the other method? Simply click “I want to set up a different method” on the bottom left of the text message screen to change the setup to the Authenticator App option and vice versa.

Check the box “Don’t ask me again for 45 days on this browser” if you prefer not to authenticate every login.

Authenticator App

Download Authy (Mobile/Desktop), Microsoft Authenticator (Mobile only), or Google Authenticator (Mobile only) by clicking the link provided on-screen.

Prefer the other method? Click “I want to set up a different method” on the bottom left.

Phone number changed

If you changed your phone number, please contact the support team.

• The support team is available via phone at (833) 448-2384, Monday - Friday 8:30 AM ET/ 5:30 AM PT - 8:30 PM ET/5:30 PM PT
• Let them know that you need to update the phone number associated with your Multi-Factor Authentication or change to a different method.
• Once completed, you will log in again and set up your Multi-Factor Authentication with a new number or a different method.