What is MFA, and How Do I Set It Up?

Multi-Factor Authentication (MFA) is a security technology that requires multiple independent categories of credentials to verify a user's identity for login. Heartland utilizes MFA to protect your information.

How to set up MFA

MFA will be set up as part of your registration.

Select the link in the account registration email you received; you will see a prompt to verify your email address.

Enter your Email Address and choose Send Verification Code.

Check your email associated with your account to get the code.

Enter the verification code from the email and select Verify Code.

Enter your first name, last name, create a new password, and select Register Now.

Select GET STARTED, then choose one of the authentication options (app or text) and follow the on-screen instructions.

Enter the authentication code to verify.

When will I be prompted to sign in with MFA?

Every 45 days you will be asked to re-authenticate, not at every login.

When you sign in from a new device or new web browser.

What are the two authentication method options to choose from?

An authenticator app installed on your device, select a link below for more information.

• Authy (Mobile)
• Google Authenticator (Mobile)
• Microsoft Authenticator (Mobile)

A text message (SMS) to your mobile phone

MFA Authentication Setup Options: Choose App or Text

Authenticator App

Follow the on-screen instructions to download the Authy (Mobile), Microsoft Authenticator (Mobile), or Google Authenticator (Mobile) app, enter the code, and select VERIFY.

Text Message

Receive a text message to your mobile device with a verification code.

Enter your Phone Number and choose SEND CODE.

Enter the code sent to the phone number entered. Choose VERIFY to complete the process.

Text Verification: Phone Number Change

If your phone number changed, contact your support team at (800) 285-0005.

Let them know that you need to update the phone number associated with your Multi-Factor Authentication or change to a different method.

Once completed, you will log in again and set up your Multi-Factor Authentication with a new number or a different method.