Overview

The hardware outlined in this article are supported in the following product tiers.

• Complete

This article describes the setup and usage of various peripheral devices in Heartland Restaurant

Weight Scale

The hardware outlined in this article are supported in the following product tiers.

• Complete

A weight scale integration will allow merchants to weigh items and have it automatically reflect the weight in the POS in real-time.

Supported Devices

CAS PD-II Scale connected to Serial via an Epson T88V-i printer.

Preferred serial connector part numbers: 7880-PD0-4128 (8 FT.) and 7880-PD1-4128 (16 FT.)

Setup

Scale Setup

Set ECR Type to type-5 on the scale:

1. Make sure that power is OFF. While pressing the [#] key, turn on the power. EcrSEt is shown on the display, and then current ECR type is shown on the display as tYPE-x.
2. Select ECR type 5; press the [lb/oz] key until the display shows.
3. To save the current ECR type, press the ZERO.
   
   
4. Connect the scale to the Epson intelligent printer via a 25-pin serial.

Epson Intelligent Printer Setup

Using the Epson TM Utility

1. Open the Epson TM Utility Application on a tablet that is on the same network as the printer. 
2. Connect to the Epson Intelligent Printer from the Select a Printer screen. 
3. Navigate to the scale settings by selecting Change Printer Settings → Various Settings → TM-Intelligent →Device Administration → Serial Communication Device. 
4. Select the listed device which should be the scale. 
   
5. In the new screen that appears verify the settings are set to the following and select Done.
   Communication Speed (bps): 9600
   Data bit: 7
   Parity: Even
   Stop bit: 1
   Flow control: None
   
   
6. Back out to the Main Menu. When prompted to Save Changes make sure you select Yes.
   
7. The settings will now be loaded into the

Using a Web Browser

1. Open an internet browser from a computer that is on the same LAN as the
2. Go to the printer setup page, by inputting: http://<ip-address>/webconfig/ in the browser’s address bar, where <ip-address> is the IP of the printer.
3. On the left-hand side, select Serial Communication Device under Device Admin/Device Registration.
4. Configure the Serial Device Communication as follows:
   Serial Communication Device: Use
   Communication Speed (bps): 9600
   Data bit: 7
   Parity: Even
   Stop bit: 1
   Flow control: None
5. Select Apply when done.

Heartland Restaurant Setup

To Enable the Printer and Scale (Admin Portal and POS)

1. On the Admin Portal under Location Setup → Printers, select the Printer and enable the Support Weigh Scale.
2. Click Save, then click Publish Changes.
   The option is only available if an Epson T88 is selected as the printer model.
3. In the POS on the tablet that will be operating the Weight Scale, under Manager → Peripherals, tap the Weight Scale to be used.
   This sets it as the default Weight Scale for the tablet to receive weights from.

To Configure a Weighted Item

1. In the Admin Portal, under Menu → Items, select the desired item, then select Weighted Per Pound or Weighted Per Ounce from the Measurement list. 
   
   The Tare box will display below Measurement.
2. In the Tare box, enter the weight of any packaging, or plastic that should not be included in the item weight for pricing . 
3. The Price you configure on the item will be the per unit price of whatever option you choose (price per pound or per ounce).

Usage

1. Open a New Ticket.
   When on the Ticket Screen the tablet will connect to the default weigh scale and the status is indicated by a Weight Scale Icon in the POS header. This only appears while you are in this screen. Tap it to see the status of the Scale connection.
   
2. Select a Weighted Item to add to the The weigh screen will appear.
3. Place the item on the scale at any time while in this screen to It will reflect in real time on the POS.
   You can also put the item on the scale at any time before ringing in the item.
   When you ring in the item the weight will automatically pull from the scale.
   
4. When done, tap anywhere outside of the weigh window. 
5. If you need to reweigh the item tap it again and tap Done on the weigh screen to reweigh using the scale or tap the Weight box to manually enter a new weight. 

Barcode Scanner

The hardware outlined in this article are supported in the following product tiers.

• Complete
• Essentials

The Code CR 5000 barcode scanner will allow you to scan barcoded items for SKU lookup in the system. This requires version 4.0 of the app or newer.

Supported Devices

CODE CR5000 Bluetooth Scanner

Setup

1. Plug in the scanner and scan the below on-screen barcodes with the reader.
   The scanner will not scan automatically when you pick it up; to scan while picked up you must press the black button on top.
   
2. Scan Barcode 1 - T500 iOS Bluetooth Keyboard Mode - allows the scanner to act as a keyboard.
   
3. Scan Barcode 2 - Suffix Comma - allows the app to identify when a read is complete.
4. Pair the Scanner with the iPad under the Bluetooth settings in the iPad.
   In our testing the Bluetooth display name shows as the cable name Code T500.
5. Once the scanner is paired with the iPad, you can test the configuration by opening the Notes App and scanning a barcode. (Make sure the cursor is blinking on the note first). The SKU should be output in plain text followed by a comma.
6. This SKU is what should be added to a Menu Item’s setup in order to allow for its order entry via scanning.
   Enter the SKU in the SKU/Lookup field for the item in the Admin Portal.
7. Do not include the comma when putting the SKU into the item’s setup.
8. We have found through testing QR codes also work as well to ring in items.

You can visit Code’s website for other miscellaneous configurations, such as adjusting the reader’s Feedback Beep Volume.

Usage

1. Open a new ticket.
   You must be on the Ticket Preview screen to register a scan in Heartland Restaurant.
   If an Item is scanned while in any of the left-handed options in the Ticket Preview screen it will let you scan items. For instance, if a customer quickly grabs an item while you are checking them out you can still scan it while on the Checkout screen.
2. Scan the barcode with the scanner.
3. The item should now be added to the ticket. 

Customer/Guest Display

The hardware outlined in this article are supported in the following product tiers.

• Complete
• Essentials

Using a Customer Display will allow the customer to see their order as it is being entered and also can be used for them to drive paying for their order, tipping, and in what form they want their receipt.

Supported Devices

iPad 3 or newer connected via Wi-Fi or Bluetooth. (If both are enabled, Wi-Fi is preferred). 

While our Heartland Restaurant POS App technically supports iPad 2s, they do not have Bluetooth Low Energy (BLE) which is necessary to communicate properly as Customer Displays. Therefore, they are not supported for this use.

Setup

On the Tablets

1. Install the Heartland Customer Display App on the iPad that will be a Customer Display.
2. Ensure the two tablets are on the same local network and/or ensure Bluetooth is enabled on in the Customer Display tablet as well as the POS tablet that it will be connected to. 
3. Open the Heartland Customer Display app. 
4. On the POS tablet it will be connected to select the User Menu at the top right → Manager → Peripherals and tap on the Customer Display to connect it.
   You will also see three native options while the display is connected described here:
   Tips: This will allow the customer to select a tip on the Customer Display. You must also have Signature enabled to select this setting. It will always allow them to select No Tip, Other(custom tip amount), and the three Suggested Tip Amounts configured under the Room the order was ran in. 
   Signature: This allows the customer to sign for their payment on the This must be enabled to allow them to select a Tip amount.
   Receipt Options: This will allow the customer to select how they would like their receipt provided to Options include Email, Print, or None.
   
5. Once the Customer Display is connected successfully, an icon will show at the When tapped it will indicate if it is connected or not.
   

Admin Portal Settings

There are additional settings available in the Admin Portal for Customer Displays.

App Ordering → General → App Settings

• Logo: If added this logo will display on the Customer Otherwise, it will display the spoon and fork default logo.
• Primary Color: This color will be used in numerous areas of the Customer Display such as, to highlight selected buttons.

We highly advise not selecting white as a primary color. This can cause the customer display to look odd, for instance when a button is highlighted it will be invisible or the checkmark next to signature capture will be seemingly gone.

Rooms

• Suggested Tip Amounts: As denoted in setup above, these amounts will display on the Customer Display as tip options for this room.
• Ignore Guest Display: If this is enabled, the Customer Display will be bypassed for this room. 
• Post Signature Message: This will be the message that shows on the Customer Display after the customer signs and completes the You can customize it under each Room.

Usage

Before the order it will display the logo (if configured) and a ‘Welcome!’ message.

During the order the Customer Display will show the customer what is being entered as well as the current amount due.

Once the order is complete and a card is swiped, it will proceed to guide the customer through selecting a tip, signing, and selecting how and if they want their receipt.

Whozz Calling

The hardware outlined in this article are supported in the following product tiers.

• Complete

Supported Devices

CallerID.com WhozzCalling Basic POS Box 2,4, 8 Line connected via LAN (Local Area Network)

Setup

1. Power on the Whozz Calling Box and ensure it is properly connected to the phone lines (if you are unsure how to do this contact Whozz Calling).
2. Connect the device to the Network via a network cable. 
3. In the Admin Portal under Location Setup → Settings → App Settings enable Caller Make sure to Save and Publish changes.

Usage

1. Once everything is setup properly, while in the Ticket Info screen you will see the Phone icon jiggle, indicating it is receiving a call on one or more of the lines. 
2. Tap the Phone Icon and a number will display as well as a name if it was associated to it This will automatically add the number and name to the order.
3. If an address is associated to this phone number previously, a popup will appear to automatically populate those fields for the order. 

Troubleshooting

We advise ensuring Multicast is enabled on the network. Ensure that port 4100 is open on the network for this.

Ensure port 3520 is open on the network for UDP traffic. This port is used by the CallerID box.

Ensure the device is on the same local network as the tablets it will be sending information to.

Ensure a ticket is open and on the Ticket Info screen to receive the call.

There are specific instructions regarding connecting the Caller ID box to different types of phone lines. Please consult Whozz Calling Documentation or contact Whozz Calling for assistance.

Your device may come with dip switches. At Heartland Restaurant Support we do not advise on any dip switch changes as devices are normally preconfigured to work straight out of the box. Please consult the user manual for your specific CallerID box or contact Whozz Calling for assistance if this is believed to be the problem.

We only support the CallerID boxes specified above. ‘Deluxe’ CallerID boxes will not work.

If you are unsure of what kind of box you were provided, you can use this section on CallerID’s website to determine it based on the Serial Number on the box.