Setting up your Multi-Factor Authentication – My Account

When a new user is created within the Payments Manager+, they will be required to set up one of two authentication factors as part of their first login to the application. These authentication factors will be set up within Azure B2C.

Step 1

Open your merchant portal from your selected browser as usual. You will be presented with new login page as shown below.

Step 2

To proceed with the login process, Select Sign in to Payments Manager+.

Step 3

You will be redirected to another screen, prompting the you to enter your existing Email login credentials to begin the enrollment process.

NOTE: In case of new users, default password is set to 0000 as indicated on their User email received from noreply@paymentsmanagerplus.app.

Step 4

You will be asked to enter a security code. This code will be sent from noreply@globalpay.com to the email address you used. This is to confirm that you are the owner of that email address prior to allowing multi-factor enrollment.

Step 5

Remember the code in the email, and enter it in Heartland's Verify MFA for Email page.

Step 6

Select Verify to proceed.

Step 7

You will be redirected to add Multi-Factor Authentication in your account. Select Get Started to continue.

Step 8

There will be a selection of authentication. Either via Authenticator App or Text Message. Select a method you prefer to proceed.

NOTE: Selected authentication will be the method you will ALWAYS use when logging back in. Enrolling in multiple methods is NOT allowed.

Step 9

Once you have selected your preferred authentication, select Continue.

Step 10

For Text Message enrollment, you will be asked to enter your mobile number you want to use for the authentication. After filling out the details needed, select Send Code.

Step 11

You should receive the code on the mobile number you used. Enter the code, and select Verify to complete multi-factor enrollment.

Step 12

To enroll using an Authenticator App(Authy, Microsoft Authenticator, or Google Authenticator), make sure that your chosen authenticator app is already available in your device. Within the authenticator app, you will be asked to either scan the QR code shown on the enrollment screen or manually enter the setup key provided.

App authentication process may vary depending on the app used.

NOTE: If you wish to select a different method of authentication, select I want to setup a different method at the bottom part of page.

Step 13

Upon completion of the authenticator setup, you will be provided with a rolling code that can be entered into the login screen. Once that code is entered, select Verify to complete the authenticator app enrollment.

Step 14

Once verified, you will now be redirected to your merchant portal Dashboard.

[[ video.video_data.title || (video.article_name + ' - ' + video.video_id) ]]