Will Face ID work with a mask?
Yes, but masks will impact the accuracy.
What iPad do I need to use?
Please refer to the iPad Devices and Mounting Options.
Can I have employees clock in for different jobs?
Yes, there is an option to create different jobs or tasks and assign them to multiple employees.
Can I have employees switch between different rates of pay?
Yes, there will be an option to create different positions and rates of pay when entering in a new employee. This can also be changed at any time.
What happens if someone forgets to clock in?
Two options are available:
- A reminder can be sent through the system to the employee and/or supervisor: (i.e. “Don’t forget to clock in” or “You haven’t clocked in yet”). Times are customizable as well as when the alert is sent: before or after clock in time.
- Supervisor will be notified and can change it themselves. An employee can also send a message to supervisor through the system to have them change it.
What happens if an employee clocks in early?
There are several things that can happen.
- If the employee punches in prior to the official start of the workday, all hours logged will be assigned to the previous day.
- If punch-rounding is set up on the account, the time will round up to the nearest hour. However, if the employee logs in earlier than the punch-rounding increment, it will still be assigned to the previous day.
Can time-off be accrued based on their hours?
Yes. Please note that accruals based on hours worked will only be calculated after the timesheet has been approved.
Can I swap shifts? Will the system know who else has the same job as me?
Yes and yes (this can be enabled/disabled).
Do you support California break rules?
Yes, we have out of box meal break and rest break rules to support with California labor laws.
What happens if our internet is down?
Our iPad based time clock and both mobile apps (iOS and Android) have been configured to store all punches locally on the hardware if there is no internet connection. Once the device is connected to the internet again, all punches will automatically push to the system.
How many employees/admin will the system allow me to enter?
As many as you’d like. It is a PEPM (Per Employee Per Month) model.
What is your IP filtering feature?
This allows you to restrict web-based punch-ins to a single or designated address(es) preventing employees from clocking in where they shouldn’t be.
What does the supervisor dashboard include?
The supervisor dashboard provides one screen to show employees that are clocked in, clocked out, late for shifts, late to clock back in from a break, and other information. This single screen provides the critical information they need so there is no toggling between screens/applications.
Are unpublished shifts visible to employees?
No, they are only visible to admin.
Is there a shared calendar where everyone can view everyone’s shifts?
Are there different levels of authorization?
Yes, you will be able to set different capabilities for users based on their positions (i.e. read-only, approvals, etc.).
We have both hourly and salaried employees… is this going to work for us?
Of course! You will be able to choose their rate of pay and accrual marker- whether salaried or hourly.
If I want to track hours committed to a project (salaried and hourly) can I do this?
Do you have POS integration?
We are working on integrating with popular POS systems.
If the timesheet ends up being incorrect, can we retro pay an employee during the next pay period?
How much data is used in the mobile app?
Typically 0.15MB is used per punch on the application. If there are 4 punches in a day, that means that 0.6MB will be used. If data is synced 20 times/day, at 0.15mb, that would be 3MB. The average page size is 2MB, so if 10 pages are checked per day, that would be 20MB.
Given the above information, that would be approximately 24MB/day, or 720MB/month.
This will vary depending on the information that the user is sending. For instance, if an employee sends attachments through the app, that will use more data than simply punching information.
Can I create custom reports?
Can I track banked time/time off in-lieu?
Can my staff access the iPad /mobile device to clock in if they are not on the internet?
Yes, the iPad time clock app will work in offline mode (without internet access) and store the punches on the device. Once the device has an internet connection, it will automatically sync those punches to the web. Users will also be able to clock in/out from both iPhone and the Android app, even when the device has no internet connection. Once the device has an internet connection it will automatically sync those punches to the web. Note: The rest of the phone app pages (ex: shift schedule, time off bookings and timesheet section) won't be available when the device is offline.
Can I prevent my employees from accessing other apps on the iPad?
Yes, Apple has a mode for the iPad called "Kiosk Mode" and once they put the iPad in that mode, employees will not be able to use other apps on it unless they have the Admin password to get the device out of Kiosk Mode.
Can I still have part of my staff use timesheets and the rest use a clock feature?
What servers do you use for storage?
Amazon AWS Servers (Amazon Web Services) is a secure cloud services platform, offering computing power, database storage, content delivery and other functionality to help businesses scale and grow).
Can we use a FOB or swipe card with an iPad?
Not on iPad. However, we are in the process of integrating with a hardware time clock provider where you will have support for FOBs, Swipe Cards, Fingerprint and Hand Print capabilities.