The following guide explains the mobile Time & Attendance system. Some of the features described below may or may not apply to you.

How to Install the App

1. If you are using an Android phone, go to the Google Play Store.
   If you are using an iPhone, go to the iOS App Store.
2. In the search bar for the selected store, enter the app name provided by your company.
3. Once selected, select Install or Get.

How to Register

When first opening the app, select the Register Now link near the bottom of the screen.

Enter a valid email address, and select Send Email

A verification code will be sent to this email address.

On the next screen, enter the verification code you were sent.

Select Continue.

On the next screen, you will need to set up a password.  It must be between 8 and 16 characters, with at least one uppercase letter, one lowercase letter, one number, and a special character.

Re-enter the password to confirm it, and select Register Now.

Next you will be brought to the Multi-Factor Authentication (MFA) setup screens.  Select Get Started.

You will be able to choose the authentication method you will use in the future.   You can choose Text Message (SMS) where you will receive a text message to your mobile device when signing in, or you can choose to use an Authenticator App which will retrieve codes from an app (such as Google Authenticator or Microsoft Authenticator).

Select Continue.

If you select the Authenticator App method, you will be presented with a screen with a QR code and a text code.  Either scan the QR code (the block with the pixelated image) or copy the text code.

Add an account to the Google Authenticator app, give it a name, and paste in the code.

You will be given a verification code.  Copy this, and paste it into your app, and select Verify

You will be logged into the app.

How to Sign In

1. Open the Application.
2. Enter your Email and Password.
3. Tap on the login button.
4. If you selected SMS verification, a verification code will be sent to your mobile device.  Enter that code into the app.
5. If you selected an Authenticator App, open that app and type in the code it provides you into the Heartland app.

How to Sign Out

Tap on the icon next to “My Schedule” icon on the left:

Tap on the Sign Out option.

How to Clock In

On your dashboard, under select a job, and then select the green clock in button.

Take a photo, select it, and then you will see where you have clocked in, and how much time you have been logged in

How to Take a Break

Click on the three bars on the Dashboard, and then choose Take a Break.

1. Tap on Choose a Break Type.
2. Select Break Type.
3. Tap on  the Take a Break button.

How to Resume Work

When you are finished with your break, you will want to log back in.

1. Tap on the Please Choose a Job icon.
2. Select the Job you would like to resume working on.
3. Tap on the Resume button.

How to Transfer Job

If your employer requires that you login separately for different roles, or jobs, you may need to transfer between jobs during the day.

1. Tap on the Job icon.
2. Select the Job you would like to transfer to.
3. Tap on Transfer button.

How to Clock Out

1. Tap on the Clock Out Button.
2. If your employer requires a Photo Capture, hold the phone up and take a selfie.
3. Tap on the Use Photo icon.

How to Drop a Shift

Occasionally you will want to be able to drop a shift.  You can do this through the app.

1. Tap on the Schedule icon.
2. Tap on Drop Shift under the shift you wish to drop.
   
   
3. You will be automatically navigated to the Drop Shift page.  Select the person you wish to cover your shift.   There is no limit on the number of employees you can select.
   
4. Tap on the Confirm Drop button.
5. You will then be shown a message letting you know if your shift has been successfully dropped but has not yet been approved.   If a team member you selected approves the shift, it will be sent to an approver or manager to accept.
   
   

How to Swap a Shift

If you wish to swap a shift with another team member, use the following instructions.

1. Tap on the Schedule icon.
2. Under the shift you wish to swap, tap on Swap Shift.
   
   
3. 
4. You will be automatically navigated to the Swap Shift page.
   
5. Input the Start date and the End date of the shift you would like to take.  
6. Choose the Employee and tap on the Submit button.
7. You will receive a message that states that your swap has not yet been approved.  If your team member approves, it will be sent to your manager to accept.
   

How to View and Submit a Timesheet

At the end of your work week, you will wish to submit your hours.

1. Tap on the Timesheet icon from the bottom menu bar.
2. Review the summary of your Paid Hours.
3. Tap on the date “>” arrow mark to view the details of what hours you punched throughout the week.
4. Tap Submit.
5. You will receive a message stating that your timesheet is waiting approval.

How to Book Time Off

1. Tap on the Time Off icon from the bottom of the menu bar.
   
2. Tap the PLUS sign. On the lower right of the screen.
3. Choose the Time Off Type on the top of the screen.
   
4. Choose your requested Date and Time.
5. Insert any comments or applicable documents to your Time Off request.
6. Tap Submit.