QD: A Quit Duplicating (QD) error occurs when a batch number is a duplicate. The batch might have already settled, or the batch number is repeated. To troubleshoot, verify the total number of transactions and the dollar amount in the batch.

1. Check the status of the most recent batch record on the website.
2. If the total of the batch in the terminal shows as a closed batch on the website, then call customer care. They will verify the batch is already processed and help you delete the batch.
3. If the total of the batch in the terminal shows as an open batch on the website, then call customer care. They will update the batch number and help you settle the batch.

RB: A Rejected Batch (RB) error occurs when a batch settlement fails. Verify you have all the receipts for the transactions in the batch and call customer care for help. They will review the batch details and verify if voids or tip adjustments are needed. They will then delete the batch from the terminal. If refunds are in the batch, reenter the refund and settle them in the next batch.

Settlement Error Messages

ACK BEL SEQ FAILURE: Error during settlement. Retry settlement after 15 minutes.

BATCH # IN USE: The new batch number is a duplicate. Call customer care. They will update the batch number and help you settle the batch. 

BATCH % FULL MUST SETTLE SOON: The batch is over 95% full. Settle the batch soon.

CANNOT SETTLE EMPTY BATCH: There are no transactions in the batch. Add transactions before performing a batch settlement.

CANNOT SETTLE or MUST ADJUST ANY UNADJUSTED TIPS: Transactions with unadjusted tips are in the batch. Add tips, and then settle. 

If you would like to settle with unadjusted tips, call customer care. They will change the setting and help you update the application.

MESSAGE SEQUENCE ERR: The batch settlement message is incomplete because of disconnection before the batch trailer code. Start the settlement again.

MUST CLOSE OR DELETE OPEN TABS: Transactions with open tabs are in the batch. Close the tabs, and then settle. 

MUST COMPLETE SETTLEMENT: Settlement is interrupted. Begin the settlement again, and complete it before attempting a transaction.

RESP FAIL ERROR; 2-UID MISSING: Communication fails during settlement. Verify you have all the receipts for the transactions in the batch and call customer care for help. They will review the batch details and verify if voids or tip adjustments are needed. They will then delete the batch from the terminal. If refunds are in the batch, reenter the refunds and settle them in the next batch.

SETTLEMENT FAILED: The connection is lost during settlement. Start the settlement again.

SETTLEMENT FAILED HOST: BLOCKED TERMINAL ERROR SEQUENCE #1 ERROR DATA FIELD #9: The Merchant ID (MID) is unrecognized. This might happen if encryption fails. If Tamper also displays, it is a hardware failure. 

Verify you have all the receipts for the transactions in the batch and call customer care for help. The customer care team will:

• Review the batch details and verify if voids or tip adjustments are needed. 
• Delete the batch from the terminal.
• Troubleshoot the issue. If needed, they can order a replacement terminal.