What is the negative amount in the deposit detail?
The fees for the prior month are represented by the negative amount. Because the costs are deducted during the first week of the month, they are listed on the billing statement for the current month.
Why is the transaction quantity higher in the transaction detail than in the activity summary?
The transaction summary lists every transaction that was processed through the terminal, regardless of whether it was accepted, rejected, or voided. The transactions displayed in the Activity Summary were successfully deposited.
Why are there two rates on my statement? (Pass-Through Statement)
The top rate is what you are paying for our services, and the second rate is what the card brands charge to process transactions.
What are Pass-Through Fees? (Other Detail)
Fees passed down from the major credit card brands are combined into pass-through fees.
What are the TSYS Network Fees (TSSNF)?
TSYS Network fees are a collection of various fees that are charged by the card brands.
What is the difference between Pass-Through Fees and TSSNF?
Pass-through fees are consolidated fees. As the industry changes, more fees are assessed. Consolidating the fees into a separate category supports pass-through fee transparency.
What is my overall effective rate?
The overall effective rate is the total processing fees (how much you pay) compared to the total processing volume (how much you process).
To calculate your overall effective rate, divide the total fees you were charged (for that month) by the total sales (for that month).
Why are there fewer than four rates on a tiered statement?
A tiered statement only displays the tiers (rates) that have activity for that month. You might not have processed any transactions for one or more of the tiers.
What is the PCI Non-Compliance Fee?
The PCI Non-Compliance fee is charged when your PCI status is non-compliant. This could be due to:
- not taking the self-assessment questionnaire
- not passing self-assessment
- not taking a scan that is required
- not passing a scan that is required
- not conforming to the result on Control Scan
What is the CCAP Fee?
The CCAP fee acts as an insurance plan in case there is a credit card data breach. It is being charged for PCI non-compliance, or previously not being compliant. It covers up to $100,000 and card replacement if there is a breach at your business.
This fee is optional once you become compliant, but the owner of the account is the only one that can opt out of CCAP fee.
What is the Monthly Minimum?
If you do not process at least $25 worth of processing fees, you will be charged that as a monthly minimum. Subtract the total processing fees for a month from the monthly minimum to calculate the remaining balance that you are charged.
It’s a common misconception that you can run a single $25 transaction and meet your monthly minimum. A single $25 transaction will not result in $25 worth of fees.