Texting (SMS) FAQ – My Account

What is Texting (SMS) and why should I use it?

Texting (SMS) lets you converse with your applicants using text or SMS messages directly from your ATS. Texting is revolutionizing the recruitment industry: it is a more personal, effective and assured way of communicating with candidates.

Can I message all candidates using Texting (SMS)?

You can only text candidates that have explicitly given their consent to be messaged. Also, if the candidate has not provided their phone number at the time of applying, then you will be unable to message them.

Who can set up Texting (SMS) for my account?

If your account supports User Roles, then anyone with Owner or Admin roles can set up Texting (SMS) for your company. If your account does not support User Roles, then anyone can set up Texting (SMS) for your company.

How do I enable Texting (SMS) for my employees?

When you set up Texting (SMS) for your company, it is enabled for all employees who are part of your ATS account.

What number is used to message the candidate?

When you set up Texting (SMS) for the first time, you will choose a number that will be used as the Sending/Receiving number for your company. Candidates receive messages from your company from this number. This is the common Sending/Receiving number for all your employees.

Does a candidate always see the same number for my company?

Yes, candidates will always see the same number for your company.

How will I know when the candidate replies?

When you receive a new message, a New badge will appear next to the Messages section. Additionally we shall notify you over email. You can reply to the candidate by replying to the email.

Is there a character limit on sending Texting (SMS) messages?

There is no character limit for sending messages. However each message segment of 160 characters consumes a credit from your message balance. For example: a message of 32 characters is one credit, a message of 190 characters is 2 credits, a message of 480 characters is three credits, etc.

Are there messaging templates?

Yes, we have provided several readily usable messaging templates.

How am I charged?

We have a single billing plan - a recurring subscription of USD $10 per month. This plan provides you with 125 message credits, shared among all your employees.

Your card will be charged at the end of each billing cycle.

Your card will also be automatically charged when you have run out of message credits and try to send a text message. This will replenish your message credits as well as set the beginning date of the billing cycle to the current date.

What happens when I run out of message credits?

Your card will also be automatically charged when you have run out of message credits and send another text message. This will replenish your message credits and set the beginning date of the billing cycle to the current date.

Do message credits have a validity period?

Message credits are valid for the current billing period. When the billing period ends, any unused message credits will be lost, and will not be credited for the next billing section.

What is the cancellation policy?

You may cancel Texting (SMS) at any time. Texting will remain enabled for your account until the end of the billing cycle or until your message balance is exhausted. No refund shall be issued when you cancel.

Please note that we retain your Sending/Receiving number for a period of one month after your service ends. If you decide to re-activate Texting (SMS) within one month of cancelling we will assign you the same Sending/Receiving number. However if you reactivate after a month, we cannot promise to provide you the same number.

Where can I see the current usage?

You can view the usage of Texting (SMS) by logging into your account, and selecting Texting (SMS) in the Administration section.

What are Message Credits?

SMS is an old technology stemming from the 1980s, with a character limit of 160 characters per message. Text messages longer than 160 characters are split and sent as multiple SMS messages by the telecom carrier, each with a maximum length of 160 characters.

Each SMS message consumes a Message Credit from your ATS message balance.

For Example:. A message that is 400 characters long (160 + 160 + 80) will consume 3 Message Credits.

What happens if I have exhausted my monthly quota?

If a client uses their 125 message credits in a month and tries to send another message, his payment method will be charged again for another month of service, with the new billing date set to the current date. The message sending quota is reset to 125 Message Credits.

This means clients are charged in one of of two ways:

On their original monthly billing date as long as they stay under the 125 Message Credits limit.
Charged for another immediate month of service after the Message Credits have been exhausted.

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